Mackay QLD

NDIS Plan Management

NDIS Plan Management Mackay header image showing local marina

Meet your local representative for NDIS Plan Management

Alexandra Dobbins
headshot Alexandra Dobbins NDIS plan management Mackay representative

NDIS Plan Management in the Mackay region is represented by Alexandra Dobbins. Alexandra is an accredited trainer with an extensive background in training and administration management. Alexandra holds a Certificate IV Trainer Assessor, a Diploma of Management and Graduate Certificate in Management, with a focus on Learning Management.

During her career, Alexandra has worked with private and government organisations, including Queensland Health and Mackay Regional Council, building the capacity of employees through training, support, and engagement via open, honest and authentic communication and genuine care. Alexandra brings this experience to her local plan management clients to provide them with professional support to navigate the NDIS and achieve the best possible individual outcomes.

About the NDIS in Mackay QLD

The Mackay region is one of the fastest-growing in Queensland, with a regional population of over 120,000. The region’s growth is fuelled by strong activity in the resources sector, a resurgence in agribusiness, and growth in construction, logistics and tourism. The region is the gateway to the rich coal deposits in the Bowen and Galilee Basins. and is also one of the largest sugar-producing regions in Australia. Mackay also hosts much of the engineering, manufacturing and mining services industries supporting the wider Mackay-Isaac-Whitsunday economy.

With an envious tropical climate of mild, dry winters and balmy sea-breezes, the city of Mackay straddles the mouth of the beautiful Pioneer River, one of the few blue water rivers in Australia. The regions' beauty is complemented by the backdrop of Great Dividing Range, and the vast lush green fields of sugar cane that stretch throughout the Pioneer Valley from the mountains to long white sandy beaches, just minutes from the city centre of Mackay.

Local Disability Sector / NDIS Information

The rollout of the NDIS commenced in Mackay on 1 November 2016 and the transition period extended to 30 June 2017. There are over 3100 active NDIS participants in the Mackay area.

Mackay hosts more than 20 Disability service providers, offering a broad range of services to the local community. These include accommodation services, employment and training, information and counselling, respite care and activity centres and general disability services.

Disability initiatives in the Mackay Region

Mackay Regional Council has developed an Accessible Communities Action Plan. The council has a strong legacy of advocating for people with a disability and in disability planning, programs and services. The Community Programs team facilitates a Disability Service Provider Network meeting, held every second month at the Jubilee Community Centre or the Gordon White Library.

To support the implementation of the Accessible Communities Action Plan, Community Programs facilitates an Access & Inclusion Reference Group. If you would like to join the reference group or for further information about the Disability Service Provider Network meeting, contact the Community Development Officer (Disability portfolio) at Tania.leeson@mackay.qld.gov.au or 4961 9536.

Local NDIS Contacts

Local Area Coordinator

For most people aged 7 years and older, a LAC will be their main point of contact for the NDIS. LACs will help people with disability to connect to supports, services and local activities. They also help participants to understand the NDIS, meet with participants to create their plan and explain how to make the most of it.

The Local Area coordinator contact for Mackay is Feros Care

Address: Shop 5, Mackay Central, 74 Wood St, Mackay
Phone: 1300 986 970
Email: feroslac@ndis.gov.au

Early Childhood, Early Intervention Partner (ECEI)

ECEI coordinators help children under 7 with a developmental delay or disability and their families access supports and services that are tailored to the child’s needs. They also help children to connect with community health services, playgroups and other local activities.

The ECEI contact for Mackay is Uniting Care.

Address:34 Brisbane Street, Mackay
Phone:1300 778 081
Email: mackayadmin@uccommunity.org.au

Our local NDIS Plan Management representatives understand your local area because they live and work there.

They’ll work with you to manage the financial aspects of your NDIS plan with ease. You’re free to choose your providers, we make sure they are paid quickly.

We’re here to help you every step of the way.

How We Help

Your local Capital Guardians representative will:

Be your dedicated NDIS plan management contact

Who understands your needs and how you can access local community supports.

Manage Your

Using world class technology for seamless plan management, on any device.


To service providers of your choice – whether NDIS registered or not.


To ensure your NDIS funding is well allocated and doesn’t run out!

Keep Your
Suppliers Happy

Paying them daily on your behalf.


To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan, which covers all plan management fees so there is no cost to you. If you have an upcoming planning meeting or review, be sure to request Improved Life Choices is included in your plan. If you have a current plan that does not have Improved Life Choices included, you can request a review of your NDIS plan to have plan management included.

Yes! You can change plan managers any time. If you intend to transfer over to us during the dates of your current plan, you will need to two things: 1. Contact the NDIA on 1800 800 110 to advise them 2. Request your current/previous plan manager cancels their service booking and reduce their available funds to zero

No cost. Being plan managed means no out of pocket costs to you. When you request Improved Life Choices be included in your plan, the NDIA will cover all plan management fees. This includes the initial set up cost (per plan) as we support your transition to plan management, as well as our flat rate monthly fees.

Want to know more or sign up for NDIS Plan Management?

Complete the form below and we’ll be in touch within 24 hours.
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By | 2021-11-10T00:28:44+00:00 November 9th, 2021|Comments Off on Mackay QLD

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