Coffs Harbour & Grafton NSW

NDIS Plan Management

NDIS plan management Coffs Harbour and Grafton header image showing aerial view of local coffs harbour area

Meet your local representative for NDIS Plan Management

Susan McLachlan
headshot susan mclachlan ndis plan management coffs harbour and grafton rep

Susan has a background in financial planning and banking, having managed her own practice. Her professional experience also includes over ten years in the Disability sector.

Susan was instrumental in supporting her husband, who successfully managed a respite and care home. This experience ignited Susan's passion towards the protection and betterment of vulnerable persons, including those receiving NDIS funding.

About the NDIS in Coffs Harbour & Grafton NSW

Grafton and Coffs Harbour NSW

Grafton’s location is approximately 2.5 hours South of Gold Coast part of the Northern Rivers region with Coffs Harbour being 3.5 hours part of Mid North Coast Region. In contrast to each other Grafton, population 20,000 on the Clarence River and Coffs Harbour, population 75,000 on the Pacific Coast.

• Settled on Clarence 1883 as a port for Lumbermen
• Known for prime Cattle, timber, sugar cane, Jacaranda Festival, and Aged Health and Care Industries
• Localities of South Grafton, Ulmarra, Lawrence, Copmanhurst, Junction Hill, Seelands, Jackadgery, Yamba and Maclean
• A picturesque historical township

• Started primarily with Bananas being replaced by Blueberries, tourism, and fishing.
• Recent addition Southern Cross University
• Boasts magnificent views of mountain ranges and National Parks through to ocean views.
• The essential Solitary Islands Marine Park and Mutton Bird Island
• Localities of Boambee, Saphire Beach, Sawtell, Toormina, Woolgoola, Glenreagh, and Nan Glen.

As our local NDIS Plan Management Coffs Harbour representative Susan services the following areas:
• Coffs Harbour
• Grafton
• Maclean
• Woolgoolga
• Yamba

Local NDIS Information

The rollout for the NDIS completed in 2018 for Grafton and Coffs Harbour areas.

Local Area Coordinator (LAC) partner for the Grafton area is Social futures. For Coffs Harbour it is Mid North Coast Community Care.

Early Childhood Early Intervention (ECEI) partner is Northcott for both areas.

Our local NDIS Plan Management representatives understand your local area because they live and work there.

They’ll work with you to manage the financial aspects of your NDIS plan with ease. You’re free to choose your providers, we make sure they are paid quickly.

We’re here to help you every step of the way.

How We Help

Your local Capital Guardians representative will:

Be your dedicated NDIS plan management contact

Who understands your needs and how you can access local community supports.

Manage Your

Using world class technology for seamless plan management, on any device.


To service providers of your choice – whether NDIS registered or not.


To ensure your NDIS funding is well allocated and doesn’t run out!

Keep Your
Suppliers Happy

Paying them daily on your behalf.


To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan, which covers all plan management fees so there is no cost to you. If you have an upcoming planning meeting or review, be sure to request Improved Life Choices is included in your plan. If you have a current plan that does not have Improved Life Choices included, you can request a review of your NDIS plan to have plan management included.

Yes! You can change plan managers any time. If you intend to transfer over to us during the dates of your current plan, you will need to two things: 1. Contact the NDIA on 1800 800 110 to advise them 2. Request your current/previous plan manager cancels their service booking and reduce their available funds to zero

No cost. Being plan managed means no out of pocket costs to you. When you request Improved Life Choices be included in your plan, the NDIA will cover all plan management fees. This includes the initial set up cost (per plan) as we support your transition to plan management, as well as our flat rate monthly fees.

Want to know more or sign up for NDIS Plan Management?

Complete the form below and we’ll be in touch within 24 hours.
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By | 2021-07-05T23:17:56+00:00 January 22nd, 2019|Comments Off on Coffs Harbour & Grafton NSW

About the Author:

Ross McDonald B.Comm (Hons), CA, MBA, is the founder of Capital Guardians, a ‘paypal’ for aged care (residential personal expenses and home care packages) and disability clients (plan management).
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