How does it work?
Capital Guardians is a financial intermediary, whereby funds for an individual’s home care are held in their name with a major bank, under an Australian Financial Services Licence.
All Government-funded Australian home care packages are delivered on a Consumer Directed Care basis (“CDC”). This means package monies are required to be held on behalf of a home care package recipient, and expenses agreed and deducted from these monies.
Account balances and statements can be viewed at any time by a Participant and their representatives. They are carried over every month and year to be spent on the individual while they are part of the home care packages program.
- It starts with an approved provider for home care (“HCP”). They register clients on Capital Guardians, and Medicare subsidies are paid directly to the account by Medicare, along with any agreed contributions from an individual by direct debit from their personal account.
- The HCP will then create or upload an agreed budget for their client into Capital Guardians, and schedule booking for all agreed goods and services as part of the budget.
- Goods and service providers then invoice the home care package recipient via Capital Guardians: app, upload, email or other methods. Goods and service providers can be found with the search tools on Capital Guardians or are invited to register for invoicing by the HCP.
- The HCP will approve all invoices, with the budget and schedule booking for their client, and the vendors are paid every Friday.
- HCP’s are represented by their Case Managers (or Home Care Managers), who act as an independent care adviser, with the goal of keeping their clients in their own home, safely, as long as possible. The Case Manager will prepare a home care plan, considering their client’s needs and choices regarding the best use of the resources they have, including the package monies.
Capital Guardians allows the Case Manager and their HCP, to avoid all time and cost burdens relating to administrative matters for their client’s funding, the Australian leader in financial governance detail, security, services and accountability leadership for home care monies.
Case Manager tasks are limited to budget creation, booking in service vendors and approving online, paperless invoices, and are reflected via low HCP charges to their clients, and allowing more care.
- Provides complete governance system for financial budgeting, management and reporting, holding a care recipients net home care income in “trust”;
- Takes on the obligation for all reporting for Consumers, providing consumer access to financial reports (budget v’s actual), via monthly paper statements or 24/7 login;
- Receive, process and store all invoices from all goods/service providers for consumer accounts;
- Receives detailed invoices through an internet connected computer from any accounting system, allowing invoices to be uploaded as one pdf and automatically allocated to accounts;
- Provide simplified budgeting and online invoice expense approval tools for care managers;
- Allow a home care provider to focus on their responsibilities for care planning, and management for when they are providers of services (direct care providers) or use contracted services;
- Conducts daily trust reconciliations, reconciles income to care management system estimates and Medicare;
- Stores an audit trail of authorisations, budgets, approvals (both care recipients, providers and management), invoices and payments; and
- Has an independent Auditor reviewing the trust accounts.
- No investment costs
- No consultants or extensive projects, “cloud based”
- Statements and reports 24/7
- No requirements for trust account management time or software
- Environmental focus with paperless invoicing
- Negligible administration costs around CDC financial management
- Fully audited
- Ease of use by care recipients, representatives, advocates, etc
- Easy for suppliers, large and small