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About Ross McDonald

Ross McDonald B.Comm (Hons), CA, MBA, is the founder of Capital Guardians, a ‘paypal’ for aged care (residential personal expenses and home care packages) and disability clients (plan management).

Managing an NDIS plan: the differences explained

It might not seem like it, but the choice between an agency-managed, plan-managed or self-managed NDIS plan is a life-changing decision. This is because each option will either limit or increase the range of support providers that can be hired. We all know how much of a difference a good support can make, so when [...]

By | 2019-02-19T22:02:11+00:00 February 19th, 2019|NDIS|0 Comments

How Plan Managed Providers get paid overnight

The National Disability Insurance Scheme (“NDIS”) has reflected modern expectations and the need for quick service payments, paying electronic claims within 2 working days. However, processing and system inefficiencies for Plan-managed and Self-managed NDIS plans can take weeks, sometimes months to pay providers. Traditional Process for paying Service Providers (Plan and Self-Managed) Providers invoice per [...]

By | 2018-12-21T04:03:05+00:00 December 21st, 2018|NDIS|4 Comments

Home care management fees falling

Recent survey to Approved Providers of home care package services are showing the administration costs are falling as a percentage of the home care package income. The results are strongly reflecting new home care operators coming in with significant lower management fees, and in some cases no fees. The survey run by Capital Guardians had [...]

By | 2018-12-06T03:31:00+00:00 December 6th, 2018|Homecare|0 Comments

ATO Finalises home care ruling

After a couple of years of consultations, the ATO has finalised their position regarding GST and homecare packages. Except from cancelling some private rulings and now clarifying some grey areas, inconsistently managed by different operations, there is not much change from what is already the main practice: The invoices of an Approved Provider are generally [...]

By | 2018-11-10T03:16:52+00:00 November 10th, 2018|Homecare|0 Comments

Grow by getting simpler

Our first residential aged care clients in 2008 had nothing. Our first brochure appeared in 2011, it evolved as we continued our develop our communication, in absence of competitors, in explaining what we did.  It has always been difficult. Our new 2018 brochure takes a less is more approach, especially when it comes to writing. [...]

By | 2018-09-20T15:16:06+00:00 August 20th, 2018|Residential care|0 Comments
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