Complaints about delayed NDIS payments continue, but Participants and Service Providers can do one thing to gain more control without involving the agency – by choosing the right Plan Manager to manage their funds.
Many people dissatisfied with the scheme have reported the impact of slow payments on funded and approved plans. Some participants wait months to receive funding, while there are also reports of businesses closing due to being out of pocket of large amounts (from thousands to millions of dollars).
What is a Plan Manager?
A plan manager provides support in managing funds by handling the day-to-day administration that comes with a plan, such as processing invoices and tracking balances. Every participant is able to request plan management as a form of support with all costs covered by the agency.
The best plan managers prioritise customer service by being helpful, responsive and efficient. They work well together with service providers, not just participants. By paying service providers quickly, participants gain faster and uninterrupted access to their chosen supports.
24 Hour Payments
Turning around payments and claims in 24 hours may be the gold standard, but it remains an uncommon practice in an antiquated industry like healthcare. Most plan managers rely on manual processes such as for receiving invoices and communication, and do not have the financial capability to manage and approve large volumes of payments efficiently.
Imagine a plan manager with the ability to approve next day payments. As a participant or representative today, with current technology, it should be as simple for you as taking a photo of an invoice, and receiving an approval message within the day to say that your service has been paid.
“We knew next day payments were important to us when we put ourselves in our customers’ shoes”. – Ross McDonald, CEO of NDIS Plan Management service Capital Guardians